Terms of Service

Effective October 4, 2026

These Terms of Service ("Terms") govern your access to and use of Camora, the email marketing and automation platform at camora.ai and its related services, APIs and features (the "Service"), provided by Camora ("Camora", "we", "us"). By creating an account, accessing or using the Service, you agree to these Terms on behalf of yourself and any organization you represent ("you", "Customer"). If you do not agree, do not use the Service.

1. Accounts and access

  • Access is by approval. Camora accounts are created by invitation or after we approve an access request. We may decline or revoke access at our discretion.
  • Your account. You must give accurate information, keep your password confidential and are responsible for everything that happens under your account and API keys. Tell us right away at legal@camora.ai if you suspect unauthorized use.
  • Workspaces and team members. You control who you invite to your workspace and the role they receive. You are responsible for your team members' compliance with these Terms.
  • Eligibility. You must be at least 18 and able to form a binding contract. The Service is for business use, not personal or household use.

2. The Service

Camora lets you import and manage contacts, build campaigns and automated workflows, send email through sending providers you connect (such as Amazon SES or FeedBlitz), track opens, clicks and conversions, and use AI agents to plan, write, design, segment, send and report on campaigns. We may improve, change or discontinue features. We will give reasonable notice before removing a feature you materially rely on, where practical.

3. Your responsibilities as a sender

You are the sender of every message you send through the Service, and you are solely responsible for it. You agree that you will:

  • Follow the law. Comply with all laws that apply to your messages and your contact data, including the U.S. CAN-SPAM Act, the TCPA (for any SMS), Canada's Anti-Spam Legislation (CASL), the EU and UK GDPR and ePrivacy rules, and U.S. state privacy laws such as the CCPA/CPRA.
  • Have permission. Only send to people who have given the permission the law requires for the message you are sending, and keep records of how and when that permission was obtained. You may not send to purchased, rented, scraped or harvested lists.
  • Honor opt-outs. Include a working unsubscribe mechanism and your valid physical postal address in every commercial message, and do not remove or disable the unsubscribe links and List-Unsubscribe headers the Service adds. Unsubscribes are processed automatically; you must not re-add or mail anyone who has opted out.
  • Be truthful. Use accurate From names, From addresses, reply-to addresses and subject lines. Do not disguise the origin or commercial nature of a message.
  • Keep your lists healthy. Remove addresses that bounce or complain. We may automatically pause sends, routes or accounts when bounce, complaint or spam-trap rates exceed safe thresholds, to protect deliverability for you and other customers.
  • Use your own sending infrastructure properly. You are responsible for your accounts with sending providers, your sending domains and their authentication (SPF, DKIM, DMARC), and for complying with those providers' terms and acceptable use policies.

4. Acceptable use

You may not use the Service to send, store or link to content that:

  • is unlawful, fraudulent, deceptive, or infringes anyone's intellectual property, privacy or publicity rights;
  • promotes illegal goods or services, or goods and services that our sending providers prohibit;
  • is phishing, malware or anything designed to harvest credentials or harm devices;
  • harasses, threatens, defames or discriminates, or sexually exploits minors.

You also may not: attempt to probe, scan or breach the Service's security; interfere with or overload the Service; reverse engineer it except where the law allows; resell or provide the Service to third parties without our written permission; or use the Service to build a competing product.

We may investigate suspected violations and may suspend sends, remove content or suspend or terminate accounts, with or without notice, if we reasonably believe you have violated this section or your use creates legal, security or deliverability risk.

5. AI features

The Service includes AI features that generate plans, copy, designs, segments, workflows and reports from your instructions. AI output can be inaccurate or inappropriate. You are responsible for reviewing and approving AI output before it is sent, including checking claims, offers, pricing and legal disclosures. The Service lets you require approval at each step; nothing is sent without an approval you control. To provide AI features, the content you submit and the related workspace context are processed by our AI provider (currently Anthropic) under terms that do not allow it to use that content to train its models.

6. Your data

  • Ownership. You own the contact data, content, templates and other materials you upload or create in the Service ("Customer Data"). You grant us a limited license to host, copy, process, transmit and display Customer Data only as needed to provide, secure and improve the Service and as described in our Privacy Policy.
  • Your role. For personal data about your contacts, you are the controller (or business) and we act as your processor (or service provider), processing it only on your instructions as set out in these Terms. You are responsible for having a lawful basis and giving any notices required to collect and use that data.
  • Export and deletion. You can export or delete your Customer Data in the Service. After your account ends, we delete Customer Data within 30 days, except where we must keep it longer by law or it remains in routine backups, which roll off on their normal schedule.
  • Suppression data. We may retain the minimum information needed (such as hashed email addresses) to honor unsubscribes and complaints and prevent abuse.

7. Fees

If you are on a paid plan, you agree to pay the fees in your order or plan. Unless stated otherwise, fees are billed in advance, are non-refundable and exclude taxes, which you are responsible for. Fees charged by your sending providers, AI usage you are billed for directly, and your other third-party services are your responsibility. We may change fees with at least 30 days' notice, effective at your next billing period.

8. Third-party services

The Service connects to third-party services you choose, such as sending providers, affiliate networks, analytics and webhooks. Your use of them is governed by their terms, and we are not responsible for them. If a third-party service becomes unavailable or changes, we may not be able to keep supporting it.

9. Confidentiality and security

Each party will protect the other's non-public information with reasonable care and use it only to perform under these Terms. We use administrative, technical and physical safeguards designed to protect Customer Data, including encryption of stored provider credentials, encrypted connections and access controls. No method of transmission or storage is completely secure. We will notify you without undue delay of any breach of security we become aware of that affects your Customer Data.

10. Intellectual property

We own the Service, including its software, design, documentation and the Camora name and logo. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes during your subscription. If you send us feedback, we may use it without obligation to you.

11. Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or if your use poses a legal, security or deliverability risk. Sections that by their nature should survive termination (including 6, 7, 10, 12, 13, 14 and 15) survive.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT ALLOWED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT MESSAGES WILL BE DELIVERED OR REACH THE INBOX, OR THAT AI OUTPUT WILL BE ACCURATE.

13. Limitation of liability

TO THE FULLEST EXTENT ALLOWED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE OR DATA, EVEN IF ADVISED OF THEIR POSSIBILITY. OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (OR USD $100 IF YOU HAVE NOT PAID US). THESE LIMITS DO NOT APPLY TO YOUR OBLIGATIONS UNDER SECTION 14 OR YOUR PAYMENT OBLIGATIONS.

14. Indemnity

You will defend, indemnify and hold harmless Camora and its officers, employees and agents from any claims, damages, fines, penalties and costs (including reasonable attorneys' fees) arising from your Customer Data, the messages you send, your violation of these Terms or of any law, or your violation of anyone's rights.

15. Governing law and disputes

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules. The state and federal courts located in New Jersey have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and each party consents to that jurisdiction. Either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

16. Changes to these Terms

We may update these Terms from time to time. If a change is material, we will notify you by email or in the Service at least 15 days before it takes effect. Continuing to use the Service after the effective date means you accept the updated Terms.

17. General

These Terms, together with any order form and our Privacy Policy, are the entire agreement between you and us about the Service. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control.

18. Contact

Questions about these Terms: legal@camora.ai.